Privacy Policy

SmithStraw LLC – Privacy Policy

Effective Date: April 4, 2026

At SmithStraw LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or participate in our SMS messaging program.

1. Information We Collect

We may collect the following information from clients and website visitors:

Personal Information: Name, email address, phone number, mailing address, and property details provided through forms, calls, or text messages.

Mobile Information: Phone numbers submitted through our website contact form for the purpose of receiving SMS/text messages from SmithStraw LLC.

Usage Information: Data about how you interact with our website, such as pages visited or links clicked.

Transactional Information: Details related to payments for services, including invoices and billing information.

2. How We Use Your Information

We use the information we collect to:

Provide and schedule our pine straw delivery and installation services.

Respond to inquiries and communicate with you about your property or service requests.

Send appointment reminders, service confirmations, customer feedback and review requests, and account-related notifications via SMS/text message (with your consent).

Send promotional offers, discounts, and service updates via SMS/text message (with your separate consent).

Improve our website, services, and customer experience.

Comply with legal requirements and protect our business.

3. SMS/Text Messaging Privacy

When you opt in to receive text messages from SmithStraw LLC by checking the consent box on our contact form, we collect your mobile phone number for the purpose of sending service-related and/or promotional SMS messages based on your consent selections.

No Mobile Information Sharing: Your phone number, SMS consent, and any personal information collected through our SMS messaging program will not be sold, rented, loaned, traded, leased, or otherwise transferred to any third party for their own marketing or promotional purposes. We will never share your mobile information with third parties or affiliates for profit.

We may share your phone number only with trusted service providers who assist us in delivering text messages (such as our messaging platform provider), and only as necessary to operate the SMS program.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. You may also request deletion of your phone number from our messaging list by contacting us at (251) 656-4220 or [email protected].

Help: Reply HELP to any text message for assistance, or contact us directly using the information above.

All other terms of this Privacy Policy apply to information collected through our SMS messaging program.

4. How We Share Your Information

SmithStraw LLC does not sell or rent your personal information. We may share information only in the following circumstances:

With trusted service providers who assist in delivering our services or operating our messaging platform.

When required by law or to protect our legal rights.

In connection with a business transfer, merger, or sale.

5. Cookies and Tracking

Our website may use cookies or similar tracking technologies to:

Enhance your browsing experience.

Analyze website traffic and performance.

Provide relevant content and promotional offers.

You may disable cookies in your browser settings, but some website features may not function properly.

6. Data Security

We take reasonable measures to protect your personal information, including your mobile phone number, from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may include links to third-party websites. SmithStraw LLC is not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any sites you visit.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Your Rights

You may request access to, correction of, or deletion of your personal information — including your phone number and SMS enrollment — by contacting us directly. We will respond in a timely manner in accordance with applicable laws.

10. Changes to This Privacy Policy

SmithStraw LLC may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

SmithStraw LLC 21905 State Hwy 181, Fairhope, AL 36532

Phone: +1 (251) 656-4220

Email: [email protected]