Terms & Conditions

SmithStraw LLC – Terms & Conditions

Effective Date: April 4, 2026

Welcome to SmithStraw LLC. By using our services, website, or SMS messaging program, you agree to these Terms & Conditions. Please read them carefully.

1. Services Provided

SmithStraw LLC is a family-owned and operated business in Fairhope, Alabama, specializing in:

Pine straw delivery and installation

Seasonal replacement and refresh services

Landscaping support for residential and commercial properties

We strive to provide high-quality, farm-grown pine straw and professional service while building meaningful connections with our clients.

2. Scheduling and Appointments

Services must be scheduled in advance via phone, email, text message, or website form.

Appointment times are estimates and may be affected by weather or supply availability.

Clients must provide accurate property details and clear access for service.

3. Pricing and Payment

Prices are based on property size, service type, and materials required.

Payment is due upon completion unless otherwise agreed.

Accepted payment methods: cash, check, or approved electronic payments.

4. Client Responsibilities

Clients agree to:

Provide safe and clear access to the property.

Remove obstacles that may interfere with service.

Communicate any special instructions or property restrictions.

5. Liability

SmithStraw LLC is not responsible for pre-existing landscaping issues or damage caused by natural events.

Our liability is limited to the cost of services provided.

We carry insurance for operations, but clients should maintain coverage for unrelated incidents.

6. Cancellations and Rescheduling

Cancellations must be made at least 24 hours in advance.

Rescheduling is subject to availability and confirmation.

7. Website Use

All content on smithstrawllc.com is for informational purposes only.

Unauthorized copying, distribution, or commercial use of website content is prohibited.

Website content may be updated at any time without notice.

8. SMS/Text Messaging Terms

SmithStraw LLC offers an SMS messaging program to communicate with customers. By providing your phone number and checking the applicable consent box on our website, you agree to the following:

Program Description: SmithStraw LLC may send text messages related to appointment scheduling, service confirmations, account notifications, reminders, customer feedback and review requests, and (if you separately consent) promotional messages including special offers, discounts, and new service updates.

Opt-In: You must actively check the applicable consent box on our contact form to enroll in our messaging program. Consent to receive text messages is not a condition of purchasing any goods or services from SmithStraw LLC.

Message Frequency: Message frequency varies based on your service activity, appointment schedule, and preferences.

Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan. SmithStraw LLC is not responsible for any charges from your carrier.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message, and no further texts will be sent unless you re-enroll.

Help: For assistance with our messaging program, reply HELP to any message or contact us directly at (251) 656-4220 or [email protected].

Carrier Disclaimer: SmithStraw LLC and mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier.

Supported Carriers: Our SMS program is supported on all major U.S. carriers including AT&T, T-Mobile, Verizon, US Cellular, and others.

No Mobile Information Sharing: We will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS messaging program to any third party. Your mobile information will never be shared with third parties or affiliates for their own marketing or promotional purposes.

9. Privacy and Data

We collect personal information (name, email, phone, property details) only to provide services, communicate with clients, and operate our SMS messaging program.

We do not sell or share personal information with third parties except as required for service delivery or by law.

For full details, see our Privacy Policy.

10. Dispute Resolution

Any disputes will first be addressed directly between the client and SmithStraw LLC.

Unresolved disputes will be governed by the laws of Alabama.

11. Changes to Terms

SmithStraw LLC reserves the right to update these Terms & Conditions at any time.

Clients are responsible for reviewing them periodically for changes.

Contact Us

If you have questions about these Terms & Conditions, please contact us:

SmithStraw LLC 21905 State Hwy 181, Fairhope, AL 36532

Phone: +1 (251) 656-4220

Email: [email protected]

By using our services, website, or SMS messaging program, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.